Shipping & Returns

Fine Art Prints

Production & Delivery
All fine art prints are made to order. Please allow 2–3 weeks for production and delivery. A tracking number will be provided when your order ships.

Shipping Costs
Shipping is included in the price—no surprises at checkout.

Where We Ship
We currently ship within the United States only. If you're outside the US, contact us at hello@sen-designs.com, and we’ll try to assist.

*Order Changes & Address Updates

Please ensure your shipping address is accurate at checkout. We cannot guarantee changes once an order is processed. For urgent updates, email us immediately.

Commissions

Shipping timelines for commissions are shared at the time of purchase or inquiry.

Lost or Delayed Shipments

We are not responsible for shipping delays caused by carriers or events beyond our control. For delayed or lost shipments, contact the carrier with your tracking info. If you need further help, reach out to us at hello@sen-designs.com.

Returns & Refunds

We want you to love your purchase. If there’s an issue, contact us within 14 days of delivery so we can help.

Returns

Eligible items can be returned within 14 days of delivery. To start a return, email us at hello@sen-designs.com with your order details.

Return Rules:

Returns must be requested within 14 days.
Customers cover return shipping costs.
A 15% restocking fee applies.
Final sale items cannot be returned or refunded.

Non-Returnable Items

The following items are final sale:

Custom commissions or personalized artwork.
Gift cards.
Discounted or sale items.
Limited series fine art prints.

Damaged, Defective, or Incorrect Items

For damaged, defective, or incorrect items, contact us within 48 hours of delivery with:

Photos of the item and packaging (including the shipping label).

We’ll review your claim and resolve it with a replacement or refund.

Refunds

Refunds are processed after the returned item is received and inspected. Please allow 10 business days for the refund to reflect in your account.

Refund Details:

- - A 15% restocking fee is deducted from your refund.
  - Shipping costs are non-refundable.

Return Shipping

Customers are responsible for return shipping. We recommend using a trackable service or purchasing insurance, as we cannot guarantee receipt of returns.